JOB TITLE : NOLS Marketing Representative
REPORTS TO : NOLS Senior Marketing Representative
JOB OBJECTIVE : NOLS is looking for a data-driven Marketing Representative to be responsible for generating and nurturing leads to meet enrollment goals. Duties will include sales, customer service, leading presentations and outdoor skill demonstrations, as well as fielding inquiries from prospective students and their families via phone, email, and live chat in a consultative, sales-oriented fashion. This position includes some travel to recruit students directly and establish relationships with targeted institutions.
- Passion for NOLS mission and excitement for fulfilling it in creative ways
Represent, sell, and positively promote NOLS’ programs
Use data to inform all decisions and reporting
Strong interpersonal, organizational, verbal and written communication skills
Enthusiasm for and ability to connect with a wide variety of individuals
Must demonstrate exceptional customer service skills
Ability to build rapport quickly in person as well as through phone conversation and personal correspondence with a wide audience
Must demonstrate a propensity for self-leadership
Excellent “expedition behavior”
Collaborate to work effectively in both a team environment and independently
Intermediate computer knowledge and willingness to learn required systems
Experience with Hubspot or similar CRM platform preferred
Sales experience strongly preferred
Exceptional writing and editing is a must
NOLS graduate required
LEADERSHIP OR SUPERVISORY DUTIES: There are no direct supervision duties for this position, but cooperation skills are required. Must demonstrate the ability to balance working with the admissions and marketing team while also remaining self-directed, seeking feedback, articulating needs, and maintaining a degree of ownership and responsibility.
FUNDS AND/OR PROPERTY: Responsible for securing expedition deposits and tuition installments in a timely fashion, and for accurately communicating financial status of a student's account. Responsible for a NOLS credit card, and for appropriately managing travel expenses.
50% Customer service: Communicate with prospective and enrolled students in-person or via phone, online chat, texting, and email regarding NOLS expeditions and policies. Be well-versed with all NOLS pillars to attract and recommend Risk Services, Custom Education, Wilderness Medicine, and Expedition courses.
40% Recruitment, sales and marketing project and campaign support. Grow new leads, including sales-qualified leads, and move them down the marketing funnel. Create email marketing automation in order to generate traffic, convert visitors into leads, and then nurture them (using dynamic workflows) into converted customers.
10% Recruitment planning and travel.
CRIMINAL BACKGROUND CHECK: A criminal background check is required of all NOLS employees.
E-VERIFY: NOLS participates in E-Verify
WORK LOCATION: NOLS World Headquarters, Lander, WY.
HOW TO APPLY: Submit your cover letter that exemplifies your writing skill and résumé to: Erica Nelson, Senior Marketing Representative, [email protected]
CLOSING DATE FOR APPLICATIONS: Open Until Filled STARTING DATE: Early December, 2017
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link: https://docs.google.com/a/nols.edu/forms/d/1PrnSj-YTvu-VYkYE7yhNPuQF00aL... eDw/viewform?usp=send_form