Operations Coordinator, NOLS Custom Education
JOB TITLE: Operations Coordinator, NOLS Custom Education
REPORTS TO: Operations Supervisor, NOLS Custom Education
JOB OBJECTIVE: As part of a team, the NOLS Custom Education Operations Coordinator serves as the logistical coordinator and admissions officer for all NOLS Custom Education courses for which they are responsible.
QUALIFICATIONS: Excellent verbal and written communication skills; must be able to present a vibrant, positive and helpful attitude to a variety of diverse inquiries, whether in person, email, or over the phone. Must be proficient with computer systems used to manage logistics. Must possess the ability to work independently and proactively within the larger department and the school. Preferred: Knowledge of NOLS courses, teachings, and mission.
LEADERSHIP OR SUPERVISORY DUTIES: The Operations Coordinator has no supervisory responsibility but this person requires cooperative skills. NOLS Custom Education is a team-oriented atmosphere.
FUNDS AND/OR PROPERTY: Will assist the Operations Supervisor in the processing of funds associated with student tuition monies. Will be responsible for purchases with NOLS credit cards. Indirectly responsible for a significant amount of annual revenue.
60% Communicates with current and prospective students, clients, and parents through phone and email, sending pre-course information, troubleshooting technical issues, answering questions pertinent to the NOLS Custom Education program, equipment, course prospects, tuition, etc. Registers students for courses and manages course rosters, contacting students for application follow-up, medical reviews, and missing course paperwork. Assists students in changing their student status: Course transfers, cancellations, enrollment from wait lists, available openings, etc. Maintains database regarding students and courses. Works closely with Account Managers to support complex course logistics, typically for several courses and clients at the same time.
25% Supports NOLS Custom Education faculty with course travel and logistics, secures travel arrangements for staff, including flight itineraries and ground transportation. Assists in the preparation of NOLS Custom Education and Leave No Trace courses, including: packing rations and equipment, making travel plans, and vendor communication. Supports NOLS locations and other departments as needed when implementing NOLS Custom Education courses.
5% Answers and provides information in response to telephone, mail, email and website inquiries including program capabilities, retail transactions, and frequently asked questions.
5% Assist other NOLS Custom Education staff in a variety of capacities. Executes administrative tasks related to specific course responsibilities.
5% Other duties as assigned.
This position has flexibility for field work and classroom teaching in the range of 2-8 weeks per year, approved on a case by case basis, dependant on performance, schedule, and workload.
CRIMINAL BACKGROUND CHECK: A criminal background check is required for all NOLS employees.
E-VERIFY: NOLS participates in E-Verify.
WORK LOCATION: NOLS World Headquarters in Lander, Wyoming.
HOW TO APPLY: Send cover letter and résumé to:
Renee Manzanares, NOLS Custom Education Administrative Assistant
Email: [email protected]
Direct all inquires to Ashley Drake, NOLS Custom Education Operations Supervisor
Email: [email protected]
APPLICATIONS DUE: November 17, 2017 at 5:00 pm MST.
START DATE: Late November to early December, 2017.
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link: https://docs.google.com/a/nols.edu/forms/d/1PrnSj-YTvu-VYkYE7yhNPuQF00aLvaKAIuPIUtCxeDw/viewform?usp=send_form