Outward Bound Family Programs Manager

Job Description

Department: Program
Reports To: Director of FINS Family Programs and External Relations
FLSA Status: Exempt
Employment Status: Full-time
Location: Mims, FL
Supervision Responsibility: Family Coordinators, Instructors during follow up phase
Anticipated Start Date: As soon as possible


Founded in 1967, North Carolina Outward Bound School (NCOBS) is a charter member of the leading outdoor education network in the world.  Our wilderness courses, from the mountains of North Carolina to the shores of south Florida to the peaks of South America, deliver our mission to “change lives through challenge and discovery.”

The Scottsmoor base is located on the eastern coast of Florida and has served primarily at-risk students since 1983.  The base runs a variety of programs including the Families in Need of Services (FINS) program. This program combines a 20-day wilderness expedition with family involvement and case management support for up to 6 months.

The Family Programs Manager is responsible for developing and implementing a comprehensive case management/family program for the FINS program and is the in-house expert on working with families.  This position oversees admissions and medical screening, file review for contract compliance, parent/guardian support during the wilderness phase, and facilitation of the follow up phase with students and their families.   The Family Programs Manager supervises one to two Family Coordinators, who are the main point of contact for the families throughout their Outward Bound experience, ensures that Outward Bound learnings are transferred to the home and school environment, and equips families with resources for long-term success.  The Family Programs Manager will also fulfill the Family Coordinator duties for a caseload of students. 


Essential Duties and Responsibilities:

  • Responsible for the development and implementation of a comprehensive case management/family program for FINS that meets contractual guidelines, including home visits, school visits, Outward Bound follow up activities (e.g. service projects, team building days, parenting and life skills education), and referrals.  Coordinate with the South Florida Family Programs Manager to ensure consistency between program locations.
  • Responsible for ensuring compliance with DJJ Contract and Quality Improvement standards for all admissions, follow up, and case management activities.
  • Ensure robust enrollment on FINS courses and oversee outreach and marketing activities including:
    • Keeping FINS public curse schedule and all application materials updated
    • Working with NCOBS web developer to ensure the NCOBS FINS web page content is appropriate and up to date
    • Coordinating with marketing department bi-annually to review and/or develop marketing materials for FINS
    • Scheduling regular outreach activities such as hosting a booth at a community fair, securing media attention through local print and radio, and presenting at schools and community organizations.
    • Developing and maintaining relationships with a large cadre of referral sources
  • Serve as local grassroots coordinator by meeting with government officials and inviting them to program events.
  • Assist in maintaining an applicant tracking system and provide a weekly FINS enrollment and outreach report to NCOBS Leadership Team. 
  • Develop and maintain a system for assigning and managing caseloads within the Family Programs department and for assigning students to courses.
  • Work with the Director of FINS and the South Florida Family Programs Manager to develop a FINS student profile and develop FINS-specific screening resources.
  • Develop and deliver training on working with families for Family Coordinators, Course Directors, and field staff.
  • Supervise one to two full-time Family Coordinators and wilderness instructors during their involvement in the follow up phase.
  • Coordinate with Course Directors and Family Coordinators to create schedules for instructor follow up phase.
  • Oversee the family component of Intercept courses including maintaining and updating curriculum and ensuring the quality of the parent/guardian experience.
  • Participate in an on-call rotation (as qualified).
  • Responsible for screening of Intercept students not conducted by Student Services department as needed (approximately two per summer currently).

In addition to the above responsibilities, the Family Programs Manager will also carry a caseload of students and perform the duties of a Family Coordinator, which include:

  • Facilitate the admissions process including review of application materials, face-to-face interview, medical screening, and entering student information into NCOBS and JJIS databases.
  • Orient students and families to the program and utilize information gathered in the interview to facilitate goal setting. 
  • Collaborate with the referral source for each student, along with school personnel and any other services involved with the family, to ensure that the Outward Bound FINS experience is tailored to the individual’s needs.
  • Oversee the Individual Performance Plan for each student and family and complete a Performance Summary for each student upon program completion.  Maintain student files in line with contractual requirements. 
  • Work with parents during the wilderness phase to help them prepare for their child’s transition home.
  • Assist with behavioral and medical early departures from wilderness courses.
  • Facilitate the follow up phase for each student, including home and school visits, coaching students and parents via phone, and making referrals for additional services. 
  • Facilitate Outward Bound activities for families during follow up which may include: service projects, team-building days, ropes course, delivery of parenting skills, and life management skills curriculum.
  • Support program specific projects as needed.
  • Other responsibilities as assigned.


Working Conditions:

  • Some irregular hours and weekend work are expected.
  • Ability to sit in a seated position for prolonged periods of time.
  • Ability to lift 40 pounds.
  • Local travel (up to 2.5 hours) in base vehicle.



  • Knowledge of Outward Bound programs and philosophy.  Experience delivering wilderness courses for youth-at-risk is preferred. 
  • Masters in Social Work or equivalent graduate degree preferred.  Bachelor’s degree required.
  • Detail oriented with solid organizational and time management skills.
  • Significant experience working with at-risk-youth and their families.
  • Ability to problem solve, prioritize and manage multiple tasks successfully within tight timelines and high stress environments.
  • Strong and effective communicator, both written and oral. Can speak to a variety of audiences including youth, parents/guardians, referral sources, government officials.
  • Strong customer service skills and ability to train others in this area. 
  • Ability to establish strong rapport with both youth and adults and train others in this area.
  • Solid telephone and computer skills (MS Word, Excel, Access, and Outlook). Familiarity with other Office 365 applications is a benefit.
  • First aid and CPR certification. Additional medical experience/training is a plus.
  • Successful completion of Outward Bound and Department of Juvenile Justice background check required upon hire.
  • Valid driver license and successful completion of Outward Bound drivers training required.


Compensation and Benefits:

  • Competitive, full-time salaried position.
  • Eligible for full time benefits.

To Apply

  • Interested candidates should complete an application and submit a cover letter and resume through our website.
  • Qualified candidates will be contacted to set up an interview.
Application Closing Date: 
Not Specified
Application Contact Email: 
Employment Type: 
Job Region: 
Job Location: 
Mims, Florida
Job Salary Range: 
Job Experience: 
1 - 2 years
Job Degree Level: 
Bachelor's degree
Job Starting Date: 
As soon as filled

Job Details

Job Details: 
Experiential Education
Experiential Training & Development
Group Facilitation & Processing
Job Population: 

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