Youth Opportunities Program (YOP) Senior Operations Manager
Location: Boston, MA
Summary Description: The Youth Opportunities Program (YOP) an outdoor education, professional development and social justice program of the Appalachian Mountain Club (AMC). We partner with and support organizations and schools in urban and under-resourced communities that historically have faced barriers to outdoor recreation.
YOP makes the outdoors accessible to more than 30,000 youth each year. We accomplish this by providing training and support to hundreds of youth workers and teachers throughout the Northeast that independently lead youth groups on outdoor trips. YOP prioritizes the participation of organizations serving youth groups living in urban and lower income communities, and our continuum of services includes outdoor leadership trainings, free equipment loans, trip planning assistance, professional development, reduced lodging rates at AMC destinations and co-led youth adventures. This unique model enables our YOP-trained partners to use the outdoors to meet their youth development goals.
The YOP Senior Operations Manager is a key leadership position that works to ensure program quality and consistency across the Boston and NYC-based offices, specifically with the delivery of trainings and curriculum, alignment with Risk Management policies and oversight of staff development. The Operations Manager reports to the YOP Director and focuses on program-wide efforts and coordination that help sustain the success of YOP and positions the program for growth. This position requires regular travel to New York (~6 times per year) and New Hampshire and requires both administrative and field work experience.
Program Development, Management and Administration:
- Program Operations: Ensure quality and safety standards are strong and consistent throughout both regions served by YOP staff (Greater NY area and New England).
- Curriculum: Support YOP staff and volunteers in ensuring quality and consistency across all trainings and workshops. Oversee the development of new curriculum and compile current curriculum into a tangible resource for program participants and staff alike.
- Risk Management: Ensure alignment with AMC policies across YOP. Serve as program representative for AMC risk management team.
- Evaluation: Ensure systems are in place for feedback collection and successful and consistent assessment of training participants. Work with YOP Director and database administrator to ensure data quality.
- Serve as fleet manager for YOP vans and trailers.
Outreach and Marketing:
- Oversee the development and implementation of YOP annual outreach and retention plans, as well as the YOP communications plan.
- Oversee annual editing, design and printing of outreach materials and training manuals.
- Oversee YOP web page content and update as necessary.
Volunteer Recruitment and Retention:
- Guide NY and Boston managers in volunteer recruitment, training, retention and placement.
- Support volunteer events and other forms of engagement.
- Work with the Boston and NY/NJ Training Managers to ensure efficiency and coordination of training logistics, curriculum and evaluation.
- Lead coordination and planning for annual Instructor Training.
- Observe staff and volunteer-led programs on a periodic basis to ensure quality and consistency.
- Conduct and/or observe at least one Outdoor Leadership Trainings and one Workshop per year.
Qualifications & Experience:
- 4+ years’ experience in education, outdoor recreation, non-profit program management, youth development or related field, preferably in a leadership role.
- At least 3 years facilitating outdoor leadership and related field activities. Strong skills in developing and facilitating camping, backpacking, hiking and/or canoeing programs preferred.
- At least 2 years of program administration, including some background in marketing and communications.
- Outstanding organizational and communication skills. Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Experience working with a variety of audiences representing socio-economically, culturally and racially diverse backgrounds and including youth, adults, volunteers and staff.
- Ability to work independently and effectively in a team environment.
- Strong computer and writing skills. Experience in database management and program evaluation desired.
- Ability to hike and camp in mountain terrain carrying a 40-50 pound pack, in all weather conditions. Ability to lift 65 pounds from ground to waist high.
- Ability and experience driving a 12-passenger van. Willingness to comply with MA DOT driver guidelines and expectations. The AMC requires all employees who drive an AMC vehicle to have a driving record check performed on their name annually with employment contingent upon satisfactory results.
- Must be flexible and able to work occasional weekends and evenings.
- Wilderness First Aid certification required (AMC can provide and can obtained at start of employment).
To Apply: Please include your resume and a cover letter when applying. No phone calls, please.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies and procedures. Our goal is to be a community that is comfortable, inviting and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation or socioeconomic status. Join us!