The 3+ transceiver, introduced by Ortovox in 2010, is currently available in four software versions: 1.0, 1.1, 2.0 and 2.1. Ortovox has discovered a software issue in transceivers running the 2.1 software version. The software error, not evident in prior testing, was found to temporarily disrupt the transceivers’ transmission function, potentially increasing search times in a burial.
According to Backcountry Magazine this recall impacts about 30,000 units sold in the US and another 10,000 units sold in Canada.
Ortovox reports "there have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update to version 2.2."
In their press release, the company notes that the 1.0, 1.1 and 2.0 are not part of the recall; neither are the other Ortovox transceivers, the S+, S1+ and Zoom. But the specific recall will still reach a wide audience—Ortovox says U.S. circulation of the 3+ totals roughly 30,000, plus another 10,000 in Canada.
Press Release from Ortovox
Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running SOFTWARE VERSION 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.
There have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update to version 2.2.
The error was identified and rectified in extensive internal tests. The new software version 2.2 will rectify the error.
WHICH DEVICES ARE AFFECTED?
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. - no matter what color.
3+ devices running software versions 1.0, 1.1, 2.0, 2.2 and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.
RECALL WILL START ON MAY 25TH AND IS FREE OF CHARGE
From May 25th onwards you will find a form here on the Ortovox website that you can use to send in your 3+ running software version 2.1 free of charge. We will install the new software version 2.2 onto your 3+ and return it to you as soon as possible.
HOW DO I KNOW WHICH SOFTWARE VERSION IS RUNNING ON MY ORTOVOX 3+?
Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:
- 10-digit serial number
- Display test screen
- Remaining battery capacity
- INSTALLED SOFTWARE VERSION
If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.
If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.
If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected