PIEPS announces a voluntary product correction program to better secure the lock and switch mechanism of its DSP avalanche transceivers. The correction consists of a new hardcase carrying system to ensure that the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers are set to “send” mode before use, and remain locked in “send” mode during use. This new hardcase carrying system replaces the neoprene carrying system that was supplied with the DSP avalanche transceivers, which should now be discarded. The DSP products affected were manufactured between 2013 and 2020.
Pieps has received inquiries relating to the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. These models all use an identical mechanical lock-and-switch mechanism to set the product to “send” mode. We believe these inquiries were prompted by two avalanche accidents: one in 2017 and one in spring 2020. Following these accidents, there were allegations that the security lock/switch mechanism of the DSP PRO/SPORT had malfunctioned during the avalanches. However, tests have shown that the lock/switch mechanism on the DSP PRO, DSP PRO ICE and DSP SPORT meets all relevant safety standards.
PIEPS is committed to product safety and to its users, and upholds exacting product excellence across all its backcountry products. Consumer confidence in our products is paramount, which is why the PIEPS R&D Team has now developed a new hardcase carrying system for all DSP transceivers, to replace the neoprene carrying system supplied with the DSP transceivers. The design of the new hardcase carrying system provides extra safety to ensure the transceivers are locked in the “send” position when in use, and remain securely in the “send” position during use. We consider the hardcase carrying system to be a “game changer” that helps ensure the safety and performance of the DSP transceivers for all users.
Consumers should stop using the DSP transceivers immediately and contact PIEPS for the new hardcase carrying system. DSP transceivers should only be used with the new hardcase carrying system.
This Voluntary Product Correction Program only affects the PIEPS DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. Please find instructions on how to identify your product at https://www.pieps.com/dsp/
To start the exchange service process please fill out the form on the PIEPS website at: https://www.pieps.com/dsp/ Providing your contact details and shipping information will speed up the process and allow us to keep you informed with status updates during the exchange process.
Delivery of the new harness systems might take longer than expected due to raw material shortages and transportation delays caused by the COVID-19 pandemic. Please be assured we will do our best to deal with every inquiry in a timely manner. For Europe, APAC, Latin Americas effective March 3 – for North America we will follow up ASAP and in alignment with the US authorities and ASAP. Due to the increased volume of requests, processing time takes 5-10 working days.
The Voluntary Product Correction Program does not affect any other avalanche transceiver or product from the PIEPS product line.
PIEPS urges users of all PIEPS avalanche safety equipment to follow product instructions closely, including conducting a thorough safety and performance check before each use.
Pieps DSP Hardcase Carrying System