Project Odyssey Manager - Chicago, IL
DUTIES & RESPONSIBILITIES
Manage a team of local and remote Project Odyssey Specialists having varying backgrounds, education, and experience.
Serve as a mentor to the team, developing their skills and abilities, and supporting them as they provide programmatic multi-day and virtual mental health workshops focused on enhancing warriors’ resiliency and psychological well-being.
Coordinate with the region’s Senior Specialist and Regional Director on local and national initiatives.
Oversee execution of initial and ongoing training for Project Odyssey Specialist including program delivery, project management, internal operating procedures, electronic record keeping, and WWP programs and culture.
Oversee the development, coordination, planning, and execution of programmatic events and maximize programmatic impact.
Monitor team performance. Work in conjunction with the Metrics team to interpret the reports to help address performance challenges and identify opportunities to expand success. Utilize information gathered from all relevant sources including shadowing teammates to enhance the quality and effectiveness of Project Odyssey (face-to-face and virtually).
Manage overall facilitation of Project Odyssey including selecting participants, conducting the activities, facilitating psychoeducational workshops, and debriefing. Determine removal of participants if necessary, with limited to no supervision from manager.
Ensure the continuity of care of warriors and Family Support Members (FSMs) through appropriate resource referrals to external partners and internal programs.
Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases. Review warrior referrals and cases and evaluate assessments and responses.
Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems.
Establish effective working relationships and work collaboratively with all WWP programs and teammates.
Establish effective working relationships and work collaboratively with local and regional partners, i.e., Veterans Administration, Veteran Service Organizations, Mental Health Resources, and other partners that may further the WWP mission.
Plan and manage the program services delivered to WWP Alumni and FSM’s.
Evaluate Project Odyssey programmatic goals to identify continuous improvement opportunities.
Maintain current knowledge of available, relevant technologies and best practices to enhance efficiencies.
Leverage technical skills to achieve effective delivery of programming in a virtual environment.
Prepare briefings and reports for leadership.
Participate in strategic planning activities.
Participate in developing and managing department budget.
Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence.
Ability to respond to sensitive matters with diplomacy and empathy.
Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on WWP’s strong supportive presence within the community.
Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
Demonstrated working knowledge of program development and management.
Excellent written and verbal communication skills.
Strong organizational and time management skills. Effectively manage multiple priorities, develop programs, complete assignments, and meet deadlines.
Demonstrated understanding of budget management.
Demonstrated ability to work effectively in an environment requiring independent, creative efforts.
Ability to analyze data and discern trends.
Demonstrated ability to learn Salesforce or another CRM (contact relationship management) system and learning management systems.
Demonstrated understanding of psychological and mental health issues.
Demonstrated understanding of military and veteran issues, and the impact of combat, e.g., brain injury, post-traumatic stress disorder, and other mental health needs.
Demonstrated understanding of the challenges faced by warriors and Family Support Members affected by trauma.
Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
High energy level. Self-starter; willing to take initiative.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Five years of experience working with veteran healthcare-focused programs, case management or business design.
Five years of experience working with military or veterans’ population in support of their development and readjustment.
Three years of staff management or leadership experience. Completion of a formal leadership development program may be considered in lieu of management experience.
Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, other forms of military trauma and combat stress.
Four years of staff management or leadership experience.
Four years of experience working with brain injuries or mental health case management.
Three years of experience designing evidenced based programs.
Bachelor’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field. A bachelor's degree in a business-related concentration may be considered with applicable combination of education, training, certification, or experience.
Master’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field or a business-related field concentration.
CERTIFICATIONS & LICENSURE
Valid state-issued driver’s license.
WORK ENVIRONMENT/PHYSICAL DEMANDS
Participation in highly physical and demanding outdoor activities and events under varying weather conditions, e.g., high rope and low rope courses, water sports, hiking, climbing, horseback riding.
Lodging in various environments e.g., hotels, cabins, yurts, camping.
Up to 50% travel.
Lifting and carrying items up to 50 pounds.